Water Division

The water division maintains all the components comprising the city's water infrastructure, valued at more than $16.5 million. These components include 100 miles of water main, 964 fire hydrants, 6,911 water services, seven well houses, three storage reservoirs and four pump stations. The division also helps develop projects and oversees the Capital Improvement Program (CIP) for the water infrastructure.

The division's mission is to maintain the system in a sustainable manner at the lowest cost to the rate payer, provide customers with water that meets or exceeds all federal and state water quality requirements and to continue an aggressive education program for city water utility employees to keep up with changing technology, rules and regulations.

If you think you have a water leak, moving out or in, or would like to reach the utility billing, please contact milwaukieutilitybilling@milwaukieoregon.gov

For after hours, weekends and holiday emergencies, please contact the police non-emergency line at 503.786.7500.

Division Goals:

• Provide quality customer service.
• Maintain a trusting relationship with our customers.
• Meet or exceed all mandated water quality requirements.
• Provide a safe, productive, and fun work environment.
• Continue to maintain and enhance our infrastructure to its most efficient level.

Typical workload:

• Citizen requests
• Utility locates
• Service installations
• Water turn-on/off for lack of payment
• Leak repairs
• Well house maintenance
• Water production and distribution
• Monitors the City back flow (Cross Connection) program
• Hydrant maintenance and repair
• Valve exercising
• Infrastructure inventory (GPS)

Questions

The water division welcomes your inquiries. Feel free to contact Ronelle Sears, division supervisor, at searsr@milwaukieoregon.gov.